Terms and Conditions

General Provisions and Definitions

These terms and conditions and the complaints procedure apply to purchases made in the online store www.kbh.cz. The terms and conditions and complaints procedure define and specify the rights and obligations of the seller and the buyer. The seller and operator of the online store www.janitza.cz is KBH Energy a.s., headquartered at Na Spravedlnosti 1533, 530 02 Pardubice, Czech Republic, Company Registration Number (IČO): 27502279, VAT Number (DIČ): CZ27502279, phone: 777 730 002, email: kbh@kbh.cz, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 21337. All contractual relationships are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the terms and conditions are governed by the Civil Code (No. 40/1964 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is another entity, the relations not regulated by the terms and conditions are governed by the Commercial Code (No. 513/1991 Coll.), all as amended.

Consumer Contract - a purchase contract, contract for work, or other contracts if the contracting parties are a consumer on one side and a supplier or seller on the other.

Seller / Supplier - a person who acts within their business or other entrepreneurial activities when concluding and fulfilling a contract. It is an entrepreneur who supplies products or provides services to the buyer directly or through other entrepreneurs.

Buyer / Consumer - a person who does not act within their business or other entrepreneurial activities when concluding and fulfilling a contract. It is a natural or legal person who purchases products or uses services for purposes other than business with these products or services.

Buyer / Non-consumer - a person who acts within their business or other entrepreneurial activities when concluding and fulfilling a contract.

Conclusion of a Purchase Contract - if the buyer is not a consumer, the buyer's order is a draft purchase contract, and the purchase contract itself is concluded at the moment of delivery of the binding consent of the seller to the buyer with this proposal (binding confirmation of the order by the seller). If the buyer is a consumer, the offer to sell goods or services on the website is an expression of the seller's willingness to enter into a purchase contract on the goods or services under the specified conditions. The purchase contract is concluded at the moment of delivery of the binding order by the buyer to the seller. From this moment, mutual rights and obligations arise between the buyer and the seller.

Complaint - the exercise of the buyer's rights arising from a discrepancy with the purchase contract, as well as the exercise of the buyer's rights arising from the seller's liability for defects.

Information about the Concluded Contract and Terms and Conditions

By concluding a purchase contract, the buyer confirms that they have read these terms and conditions and the complaints procedure and agree with them. The buyer is sufficiently informed about these terms and conditions before placing an order and has the opportunity to get acquainted with them. Prices listed in the purchase contract are valid at the time of order placement. The duration of promotional prices is until stocks are exhausted unless specified otherwise for a particular product. These terms and conditions and the complaints procedure form an integral part of the concluded contract.

The contract is concluded in the Czech language, archived by the seller for the purpose of its successful fulfillment, and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is evident from the order process in our online store, and the buyer has the opportunity to check and correct the order before sending it. These terms and conditions, as well as the complaints procedure, are displayed on the website of our online store and can be archived and reproduced by the buyer. Costs for using remote communication means (phone, internet, etc.) for placing an order are in the usual amount, depending on the telecommunication services tariff used by the orderer.

Payments

Payments for products or services can be made:

• by bank transfer to account 214170849/0300 at ČSOB CZ (advance payment, invoice)

Shipping and Handling Costs

The seller reserves the right to calculate the shipping and handling costs based on the order sent by the buyer. The buyer will be contacted by a salesperson within 24 hours on working days from sending the order, who will confirm the order and inform about the shipping and handling costs. If the buyer does not agree with this amount, they have the right to choose another shipping method or cancel the entire order.

The shipping cost is determined according to the current price lists of the selected carrier TopTrans.

Seller's Rights

The seller reserves the right to request a deposit or advance payment for larger volume orders. The seller reserves the right to offer the buyer an alternative shipping method. In case of delay in payment of the purchase price with the invoice payment option, the seller has the right to claim a contractual penalty of 0.5% of the outstanding amount per day. The right to default interest and full compensation for damages in addition to the contractual penalty is not affected.

Consumer's Right to Withdraw from the Contract

If you are not satisfied with the goods, you can return them without giving any reason within 14 days from receiving the shipment, and we will either refund your money or exchange the goods for another item of your choice.

Withdrawal from the Contract

The online store www.janitza.cz provides the consumer with a 14-day protection period for returning goods without giving any reason according to § 53 paragraph 7 of the Civil Code. Withdrawal from the contract can also be done by phone or email before the goods are dispatched.

If you decide to use this option, send us the goods along with a copy of the delivery note and a cover letter stating that you are withdrawing from the concluded purchase contract.

Withdrawal from the contract without giving any reason is not possible if the goods have already been partially used. It is also not possible to withdraw from the contract for goods whose nature excludes it, especially for hygienic reasons.

If the returned goods are incomplete, damaged, or visibly worn, we will claim compensation for damages from the buyer.

Goods sent back as cash on delivery will not be accepted.

Refunds

Money will be refunded to the buyer within 30 days from the withdrawal from the contract.

In case of returning goods, the money will be sent to the buyer's bank account from which the payment for the goods was made.

In case of cash payment upon personal collection, the money will be refunded according to the agreement with the buyer either to a bank account or by a cash order.

If the buyer has paid for the order by credit card, the money will be refunded to the credit card.

Protection of Personal Data

Personal data of customers are stored in accordance with the applicable laws of the Czech Republic, especially the Personal Data Protection Act No. 101/2000 Coll., as amended. Personal data of customers are fully secured against misuse. By concluding a purchase contract, the buyer gives the seller consent to the processing and collection of their personal data in our database until the buyer's written expression of disagreement with this processing. The buyer has the right to access their personal data, the right to their correction, and their removal from our database, as well as other legal rights to these data.

Personal data provided by the buyer when ordering are used exclusively for our needs and will not be provided to other entities. An exception is external carriers to whom customers' personal data are provided to the minimum extent necessary for the smooth delivery of goods.